ISO 17100 Certified  ·  ITI Member  ·  CIOL Listed  ·  UKVI Accepted  ·  Security-Vetted Translators Available  ·  London, UK — Est. 2011

ISO 17100 Certified  ·  ATA Member  ·  NAJIT Member  ·  USCIS Accepted  ·  Security-Cleared Translators Available  ·  Miami, FL — Est. 2011

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Trust & Compliance

Privacy Policy

Last updated: May 7, 2026

1. Introduction

Translation AZ (“Translation AZ,” “we,” “our,” or “us”) respects the privacy of our clients, prospective clients, and website visitors. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights you have over your information.

This policy applies to translationaz.com and all related services we provide to clients in the United States. For our United Kingdom services and visitors, please see our UK Privacy Policy.

Translation AZ is a certified specialist translation agency serving regulated industries. Because we routinely handle sensitive legal, medical, financial, government, and technical documents, we take data protection seriously. Confidentiality is not an add-on for us; it is fundamental to how we operate.

2. Who We Are

Translation AZ
Headquarters: Miami, Florida, United States
UK branch office: London, United Kingdom
Phone: 1 (800) 620-4789
Email: info@translationaz.com

Translation AZ is the data controller responsible for the personal information described in this policy.

3. Information We Collect

3.1 Information You Provide Directly

We collect information you give us when you request a quote, contact us, place an order, or use our services. This includes:

  • Contact details: name, business name, email address, phone number, mailing address
  • Project details: source and target languages, document type, deadline, industry sector, special requirements
  • Source documents you upload for translation, certification, or quotation
  • Billing and payment information (processed by Stripe; we do not store full card numbers on our systems)
  • Correspondence with our team by email, phone, SMS, or contact form

3.2 Information We Collect Automatically

When you visit translationaz.com, we automatically collect:

  • Technical information: IP address, browser type, device type, operating system
  • Usage information: pages viewed, time on site, referring URL, search terms
  • Cookie data: see our Cookie Policy for the full list

3.3 Information from Third Parties

We may receive information about you from advertising platforms (Google Ads, Meta Ads) and analytics services when you interact with our advertising or arrive at our site through a referral link.

4. How We Use Your Information

We use your information to:

  • Provide quotations, deliver translation and interpretation services, and manage your projects
  • Communicate with you about your project, including by email, phone, and SMS where you have opted in
  • Process payments through Stripe
  • Maintain records required by law (tax, regulatory, professional certification)
  • Improve our website and services through analytics
  • Run advertising and remarketing campaigns where you have consented to marketing cookies
  • Comply with legal obligations and respond to lawful requests from authorities

5. SMS / Text Messaging Program

This section describes our SMS program and how we handle mobile information. It is provided in compliance with Telephone Consumer Protection Act (TCPA) requirements and the carrier-mandated standards of A2P 10DLC registration.

5.1 Consent and Opt-In

We send SMS messages only to mobile numbers where the owner has provided express written consent. You provide consent by checking the SMS opt-in box on our quote form, contact form, or another opt-in channel where the box is clearly labeled. You are not required to consent to receive SMS messages as a condition of purchasing any goods or services from us.

5.2 Types of Messages You May Receive

If you opt in, you may receive the following types of messages from Translation AZ:

  • Quote confirmations and follow-up communications about your quote request
  • Project status updates (for example, when your translation is ready for review or delivery)
  • Delivery notifications and certificate availability notices
  • Appointment reminders for interpretation bookings
  • Time-sensitive service communications related to active projects

Message frequency varies based on your active projects and inquiries.

5.3 Standard Messaging Disclosures

Message and data rates may apply, depending on your mobile plan and carrier. Translation AZ is not responsible for charges from your wireless provider. Carriers are not liable for delayed or undelivered messages.

5.4 How to Opt Out

You can opt out of SMS messages from Translation AZ at any time by replying STOP to any message you receive from us. After you reply STOP, we will send a single confirmation message and will not send you further SMS messages, except for one-time service messages required to wind down active matters. To re-subscribe later, reply START or contact us at info@translationaz.com.

5.5 How to Get Help

For help with our SMS program, reply HELP to any message you receive from us, or contact us at info@translationaz.com or 1 (800) 620-4789.

5.6 Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information necessary to deliver SMS messages (such as your mobile number and message content) is shared only with our SMS service provider for the purpose of message delivery.

5.7 Records of Consent

We retain records of SMS opt-in consent for at least four years from the date of your most recent message, in line with TCPA recordkeeping standards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, measure performance, and deliver advertising. You can manage your cookie preferences at any time through the cookie consent banner on our site or your browser settings. Full details, including the specific cookies we use, are in our Cookie Policy.

For California residents and residents of other US states with applicable privacy laws, please see Section 11 below for your specific rights.

7. How We Share Your Information

Translation AZ does not sell your personal information. We share information only as necessary to deliver our services or comply with the law, including with:

  • Specialist linguists in our network, all of whom sign confidentiality agreements before receiving any client material
  • Service providers who help us operate our business, including:
    • HostGator (website hosting)
    • Google Workspace (email and document collaboration)
    • Google Analytics 4, Google Ads, Google Search Console (analytics and advertising)
    • Meta Platforms (advertising)
    • Aircall and CloudTalk (telephony and SMS)
    • Stripe (payment processing, PCI DSS Level 1 certified)
    • Gravity Forms (quote and contact form processing)
    • Propio and Silent Partner (interpretation service vendors, where you book interpretation)
  • Professional advisors such as accountants, auditors, and legal counsel, where required
  • Authorities when required by law, court order, or to protect our legal rights

Each service provider is bound by contractual obligations to handle your information securely and only for the purposes we authorize.

8. International Data Transfers

Translation AZ is headquartered in the United States and has a branch office in the United Kingdom. We may transfer information between these locations and to service providers in other countries as part of normal business operations. Where we transfer personal information of UK or EU residents to the United States, we rely on appropriate safeguards including Standard Contractual Clauses (SCCs) and the EU-US Data Privacy Framework where applicable.

9. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Encryption in transit (TLS/SSL) for all website traffic and document uploads
  • Access controls limiting client information to project-essential personnel
  • Confidentiality agreements with all employees, contractors, and linguists
  • Secure file handling and document destruction practices
  • Vendor due diligence on all sub-processors

While we work hard to protect your information, no system can be guaranteed 100 percent secure. We will notify you of any data breach affecting your personal information in accordance with applicable law.

10. How Long We Keep Your Information

We retain personal information only as long as needed to deliver our services, meet legal obligations, and resolve disputes. Standard retention periods are:

  • Quote requests that do not become projects: 2 years
  • Completed project records: 7 years (US tax and recordkeeping requirements)
  • SMS opt-in records: at least 4 years (TCPA compliance)
  • Marketing email subscriptions: until you unsubscribe
  • Website analytics data: per cookie type, up to 12 months for tracking cookies
  • Source documents: securely deleted after project completion unless you request longer retention or regulatory rules require it

11. Your Privacy Rights

11.1 Rights Available to All US Visitors

You may contact us at any time to:

  • Request a copy of the personal information we hold about you
  • Correct inaccurate information
  • Ask us to delete your information (subject to legal retention requirements)
  • Opt out of marketing communications
  • Opt out of SMS messages by replying STOP

11.2 California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, as amended by the CPRA:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to delete personal information we hold about you
  • The right to correct inaccurate personal information
  • The right to opt out of the sale or sharing of your personal information (we do not sell personal information)
  • The right to limit use of sensitive personal information
  • The right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at info@translationaz.com. We will verify your identity before processing your request.

11.3 Other US State Residents

Residents of Virginia, Colorado, Connecticut, Utah, Texas, and other states with applicable privacy laws may have similar rights. Contact us at info@translationaz.com to exercise these rights.

12. Children’s Privacy

Our services are intended for businesses, professionals, and individuals over the age of 18. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. Third-Party Links

Our website may link to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be posted on this page and, where appropriate, communicated by email to active clients.

15. Contact Us

For privacy questions, requests, or complaints, contact us at:

Translation AZ
Email: info@translationaz.com
Phone: 1 (800) 620-4789